Exciting news! Sunshine Homes is thrilled to announce a complete overhaul of our Service Department.
With over five decades of experience delivering top-notch manufactured homes, we’ve made it our mission to ensure that our commitment to excellence extends to our Service Team.
That’s why we’re taking huge strides to enhance our communication, parts delivery, and repair response times. We’ve spared no expense, investing in all-new service trucks and trailers for our field service techs to maximize their efficiency and ensure they have everything they need to meet our customers’ needs.
But that’s not all. We’ve also integrated cutting-edge service tracking software, established a new service parts warehouse, and added additional parts shipping resources to streamline the process and get our customers the parts they need as quickly and economically as possible.
At Sunshine Homes, we’re dedicated to delivering the highest quality homes backed by the highest quality customer service in the manufactured housing industry. And with our revamped Service Team, we’re confident we’ll exceed your expectations.
At Sunshine Homes, we understand that the key to success is not just about investing in the latest technology and resources, but also in our people. That’s why we’ve assembled a team of high-quality individuals who are passionate about our company and dedicated to providing exceptional service to our customers.
Our team members are not just employees, they are part of the Sunshine family. They take pride in their work and are committed to delivering the highest quality manufactured homes in the industry. They understand that every customer is unique and has specific needs and preferences, and they work tirelessly to ensure that those needs are met.
We believe that our team is our greatest asset, and we are proud to have such a talented and dedicated group of individuals representing Sunshine Homes. They are the backbone of our company, and we are confident that their expertise, hard work, and commitment to excellence will continue to drive our success for years to come.
Customer Service Manager
Thomas brings 32 years of experience in the manufactured housing industry (over half of that time as a customer service manager).
Thomas oversees all day to day operations of the service department and provides support to all area coordinators.
Area Coordinator for Alabama and Mississippi
She brings a wealth of experience dealing with customer needs, and truly cares about our retailers and retail customers. She is very detail oriented and has great communication skills.
Suzan is responsible for all service scheduling, PO authorization, and parts orders for her area. Contact Suzan for any questions you have about dates of service, tracking of a parts order, or to get prior authorization to perform warranty work.
Area Coordinator for Louisiana, Texas, Missouri, Oklahoma, Kansas, and Arkansas
He has experience at Sunshine Homes as a Salesperson, and an assistant production manager.
He brings a vast amount of product knowledge and procedures to our service department.
Eric is responsible for all service scheduling, PO authorization, and parts orders for his area.
Contact Eric for any questions you have about dates of service, tracking of a parts order, or to get prior authorization to perform warranty work.
Area Coordinator for Tennessee, Illinois, Kentucky, and Indiana
He has served as a Safety Manager for Sunshine Homes for the past 2 years and is very knowledgeable of the procedures and production of our homes.
Blake is responsible for all service scheduling, PO authorization, and parts orders for his area.
Contact Blake for any questions you have about dates of service, tracking of a parts order, or to get prior authorization to perform warranty work.
Area Coordinator for North Carolina, South Carolina, Georgia, and Florida
He has 22 years of customer service experience in the RV industry and is very knowledgeable of the urgency and care associated with customer service D Ray is responsible for all service scheduling, PO authorization, and parts orders for his area.
Contact D Ray for any questions you have about dates of service, tracking of a parts order, or to get prior authorization to perform warranty work.
Factory Trim out Coordinator
He has served in this role at other manufactured housing facilities and has an enormous amount of knowledge of our product, procedures and dealer base.
Trey is responsible for scheduling all FTO (Factory Trim Out) for all areas. Contact Trey to schedule an FTO or for any questions concerning a pending FTO.
Once FTO is completed ALL remaining or future warranty service, parts or PO questions or request should be directed to the area coordinator for that state.